PRODUCT > CUSTOMIZATION

Customization

For over 10 years, PatientPrompt has helped meet the complex needs of healthcare organizations and the patients they serve.

PatientPrompt

Real-time Synchronization

Through real-time synchronization with your Electronic Health Record (EHR) or Practice Management system, PatientPrompt draws out all the data elements it needs to construct messages.

These messages can be anything from appointment reminders to population health notifications to patient follow-ups and anything in between. The data elements are combined according to business rules (think “recipes”) that are specific to your organization and your needs.

The result is highly personalized messages that contain important, relevant information packaged into an easy to consume and interactive format.

Custom Protocols

In today’s digital age, patients want to engage with their healthcare partners through a variety of channels, including Voice, Email and Text. With PatientPrompt you can mix any and all of these channels into custom protocols.

 

PatientPrompt
PatientPrompt
PatientPrompt
PatientPrompt

 

PatientPrompt

Examples

PatientPrompt

Appointment Reminders

PatientPrompt

Data:

• Provider Info
• Location Info
• Appointment Info
• Special instructions for patient

Protocol:

• 5 Days before, send email
• 3 Days before, call patient (leave voicemail if no answer)
• 1 Day before, send text

PatientPrompt

Population Health

PatientPrompt

Data:

• Patient Info
• Clinical Info
• Educational Resources

Protocol:

• 30 Days after last visit, email
• 60 Days after last visit, email
• 90 Days after last visit, email

PatientPrompt

Mass Patient Notifications

PatientPrompt

Data:

• Patient List
• Location Info
• Emergency Notice

Protocol:

• Same-day, Voice and Text

PatientPrompt

Program Promotion (Flu Shot)

PatientPrompt

Data:

• Patient List
• Location Info
• Educational Resources
• Special Instructions

Protocol:

• 10 Days before program start, Email
• 5 Days before program start, Voice
• 2 Days before program start, Voice

PatientPrompt

Follow-Ups

PatientPrompt

Data:

• Patient Info
• Clinical Info
• Procedure Info

Protocol:

• 1 Day after procedure, Voice to ask if they would like to speak with a nurse
• 2 Days after, Email survey
• 5 Days after, Voice
• 10 Days after, Email
• 30 Days after, Email

PatientPrompt

Billing Reminders

PatientPrompt

Data:

• Patient Info
• Procedure/Encounter Info

Protocol:

• 30 Days before due date, Email
• 20 Days before due date, Voice
• 10 Days before due date, Voice

PatientPrompt

Appointment
Reminders

PatientPrompt

Population
Health

PatientPrompt

Program
Promotions

PatientPrompt

PatientPrompt

Mass Patient Notifications

PatientPrompt

PatientPrompt

Follow-Ups

PatientPrompt

PatientPrompt

Billing
Reminders

PatientPrompt

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