Privacy Policy

The team behind PromptAlert and PatientPrompt is committed to protecting the privacy of personal information in its care and will do so in accordance with this privacy policy (the “Privacy Policy“). This Privacy Policy explains our treatment of personally identifiable information collected in connection with activities on or related to all our websites referencing this Privacy Policy (the “Sites“).

(1) What type of information do we collect?
Personal Information – Personal Information that identifies you as an individual including: name, title, company name, job function, expertise, postal address, telephone number, mobile phone number or email address. If you submit any Personal Information relating to other people to us or to our service providers in connection with the Sites, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Other Information – Other Information is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. This could include browser and device information, information collected through cookies and other technologies; demographic information and other information provided by you; or aggregated information. We use this information to facilitate our operation of the Sites and for other purposes described below.

IP Address – An IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever you access the Sites, along with the time of the visit and the page(s) that you visited. Collecting IP Addresses is standard practice and is done automatically by many websites, applications and other services. We use IP Addresses to calculate usage levels of the Sites, help diagnose problems with its servers, administer the Sites, and monitoring the regions from which you navigate to our Sites.

(2) How do we collect the information?
We collect Personal Information in a variety of ways, which may include any or all of the following:

(3) How do we use Personal Information?

(4) Shared Email, Text, Mobile Number
The Sample Reminder service available on the Sites allows you to receive a sample appointment reminder via email, text or voice. This service requires you to share your email, phone number and cell phone number. If you choose to request this offering, your email, text, or mobile number will be stored on our servers.

Only those who have requested the Sample Reminder will receive a reminder via email, text or voice. Messages sent through this service may incur charges from your Internet and telecommunications provider. As such, standard and other charges may apply. Consult your Internet and telecommunications vendor for more information. By submitting a request through the Sample Reminder service you acknowledge and consent to whatever charges (if any) may be incurred as a result of the messages sent through that service.

(5) How do we use and disclose personal information?
Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as otherwise required or permitted by law. Personal information will be retained only as long as necessary for the fulfillment of those purposes or as otherwise required or permitted by law.

(6) What choices do you have?
We offer you the choice of receiving different types of communication and information related to our company and product. If at any time you would like to change your communication preferences, we provide unsubscribe links and an opt-out tool for your convenience. You may also access and manage your preferences from the “Manage My Subscriptions” page. You can also opt-out of receiving marketing messages from us by sending an email to privacyofficer@promptalert.com.

(7) Children’s privacy
Protecting the privacy of young children is important. The Sites are not intended for minors under the age of 18. We believe children under 18 years of age should receive parental or legal guardian consent before providing any Personal Information. We do not knowingly collect or maintain personally-identifiable information from persons under 18 years-of-age. If we learn that personally-identifiable information of persons less than 18-years-of-age has been provided to us, then we will take the appropriate steps to delete this information. If you believe that we have mistakenly or unintentionally collected such information, please notify us at privacyofficer@promptalert.com so that we can take the necessary action to delete the information from our servers.

(8) Data security
We use reasonable efforts to protect personal information by security safeguards appropriate to the sensitivity of the information. We have invested and deployed a wide variety of technology and security features to ensure the privacy of personal and anonymous information on its network. In addition, we have implemented strict operations guidelines to safeguard information privacy at every level of its organization. We will continue to revise policies and implement additional security features as new technologies become available. Unfortunately, no system is perfect; therefore, we make no representations or warranties with regard to the sufficiency of these security measures. We shall not be responsible for any actual or consequential damages (or any other damages or liability of any kind whatsoever, whether as a result of negligence or otherwise) that result from a lapse in compliance with this Privacy Policy because of a security breach or technical malfunction.

(9) Policy amendments
We may make amendments or modifications to this Privacy Policy from time-to-time in order to properly implement new services and features, to comply with its obligations at law or to amend its privacy practices. Your use of the Sites following these changes means that you accept the revised Privacy Policy.

(10) Third party websites
The Sites may permit you to link to other websites on the Internet through direct link or third party links. The information practices or content of such other websites is governed by the privacy statements of those websites and not by this Privacy Policy. Links to other websites or other resources which are not created or controlled by us (“Linked Sites“) are intended for convenience only. We are not responsible for the privacy policies of third party websites.

(11) Contact
Your privacy is important to us. If you have any questions about this privacy policy or our treatment of your personal data, please write to us by post or by email to:

Prompt Alert Inc.
3300 Bloor Street West,
Center Tower, Suite 2300
Toronto, Ontario
M8X 2X3

Attention: Prompt Alert Inc. c/o Privacy Officer
Email: privacyofficer@promptalert.com

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