Infinity Primary Care case study

Infinity Primary Care Case Study

Practice
• Infinity Primary Care
• 9 in Southeast Michigan
• Wide range of services
• NextGen EHR & NextGen PM

Challenges
• Staff time spent 130 hours per month on manual appointment reminders
• Their previous automated system had several issues
• A 10% no-show rate was costing on average $450,000/year

Solution
Infinity Primary Care selected 3 of their locations to use PatientPrompt to meet all their appointment reminder needs

Results
• Seamless integration with NextGen EHR system
• Higher patient satisfaction
• More efficient use of staff time
• No-show rate cut in half

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