Madison Avenue Radiology Case Study

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Practice Area: Radiology and Diagnostic Imaging
Physicians: 8
Locations: 5
RIS: NovaRIS

Challenges
Continuous manual calling resulted in inconsistent coverage, inadequate reporting of rescheduling and confirmations and an extremely high no-show rate.

Solution
New York’s Madison Avenue Radiology Center decided to implement PatientPrompt as their customized and automated patient-communication solution, including seamless NovaRIS and HL7 integration.

Results
With the help of PatientPrompt, Madison Avenue Radiology was able to reduce their no-show rate from 20% to 7.5%.

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